Archive for Calls

One of THOSE Days

Posted in Work with tags , , , , , , , , , , , , , , , , , on September 26, 2012 by urbannight

I cannot read your mind, so I shall eat it instead…..
(I think I can get a lot of mileage out of this one image)

Why do people think I read minds?  I can’t.  It would be nice thought.  It would save me a lot of time.  

Names, Date, Places, are deliberately avoided to protect the sane, insane, and differently sane.

First there was the lady who called to report a loss from a week ago.  A week isn’t bad.  Really, it isn’t.  Not compared to some.  But she is all worried and said she was on vacation at the time. 

She is giving me info from a police report.  No problem.  I ask her to give me a description of what happened. 

Her: What do you mean?

Me: How did the Accident happen? 

Her: How should I know, I wasn’t there!

Me: But you have a police report that you have been reading from.

Her:   Do you want me to fax it to you?

Me: I just need you to read me the accident description from the police report.

Her:  Why are you coming at me with all this attitude?  What do you want me to do?

Me: You have a police report and you tell me you don’t know what happened.  It’s on the police report, all I need you to do is read me that information. 

And she finally does, calms down, and we finish the loss reasonably quickly.  Only at the end, she tells me she took photos of the other vehicle.  All I can wonder is how that happened if she was on vacation?

Then I get an email and two in-house phone calls to make changes on three claims all at the same time.  I can only answer one line at a time, thank you.  Two of the three were no problem.  Aside from the fact that as I’m trying to get to it, the other two calls come in, plus two external calls, and then another internal call asking why it wasn’t done yet.  We  found out more info and were able to change suspense claims to proper policies and get them set up accurately.  Finally, I got it out of my hair and off my desktop.

The third was an issue.  They changed the Date of Loss and now if fell inside the policy period.  But they never sent me a request to put the loss claim on the correct policy, so it was committed to the main frame as a suspense.  That just means a dummy policy to allow us to set up something if it fell before or after a policy period or if we couldn’t find any policy at all. 

The examiner wanted to know why it wasn’t changed to go on the correct policy.  For the simple reason no on informed me of the change of date and there was an active policy for the new date.  If I am not told, I cannot go in to make the change.  I don’t read minds. 

I would like to read minds.  I really would.  Then I might know who was in or not, who was on their phones or not, and I could stop wasting time an energy on people who don’t like me.  But I can’t.  Maybe I could saute them up in a little bit of butter.  I do like to cook. Anyway….

I’ve had another person in the unit tell me that she apparently can’t do anything right today and a third person is having some odd calls too.  Like one on man who told her if he could find the driver he would strangle and kill him, he just wants his 50$ deposit to the rental place back. 

If you are going to risk a murder wrap, please have it be more meaningful than over 50$.

I still have not taken my blood pressure meds today.  I really need to.  I’m starting to feel it rise.

I don’t think I want to know what the rest of today is going to bring.

Some days you can’t win for losing

Posted in Uncategorized with tags , , , , , , , , , , , , on December 21, 2011 by urbannight

Is there anything worse than spending most of your lunch writing a blog, and looking up info to make sure you remember your facts correctly, and then discover that you accidentally navigated away from your page?

This is why I normally write a blog in Word and cut and paste.  I’m not sure my reason for not doing so today. 

Of course, there are worse things. But when you have bad days, or a bad few days, it just seems that all the little things keep piling up.

Such as going to bed early to try and regulate your sleep cycle into a healthier one and still managing to oversleep and not get time to shower.

Starting your lunch break and realizing you forgot to bring a book.  Really annoying when the day before you had three books in your bag and now you have none.

Or having more calls from upset and frustrated and angry insureds or claimants in one day than have ever had in an entire month (possible in an entire quarter). 

The doctor taking several days to call back when you request a change in medication because it’s possible that the 6 month long, violent coughing, just might be caused by the ace inhibitor.

And then when you call the pharmacy they were going to call the prescription into, they tell you then never received the info.

And not realizing that this weekend was Christmas.  You thought you had another week after left.  So you didn’t do the last of the Christmas shopping last weekend.  Now you have to air up your flat tire after work and try to get it finished this evening.  And you hate shopping in general and shopping at Christmas in particular.

Like I said, nothing really major.  Just enough little things that make me want to go home, take a hot bubble bath, and hide under the covers for the rest of the week.