Archive for Loud

What happened to my quiet time?

Posted in Life, Work with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , on November 8, 2014 by urbannight

clock

I can’t think in the mornings. To start out with, I am not a morning person. It is odd because since the time change Sunday, I’ve been waking up at 4:30, what would have been 5:30, which is earlier than I normally got up anyway.

The upside is that I can usually get to work early for some morning OT. The down side is that I start to drag long before lunch hour.

When we first moved to this new building, those of us who started at 7:30 had a very quiet office to work in. It was a peaceful start to get a jump on a productive day. Now it is a loud, noisy, bustling place at 7:30 am. It is annoying, distracting, and makes it impossible to get a good jumpstart on the day.

It doesn’t help that all the new people ever hired to replace anyone or to build up the numbers in the unit to deal with increasing business have all wanted to start at 7:30. So 8:00 people left and were replaced with 7:30 people. This doesn’t help the afternoon when we need coverage for the last half hour of the day. The newest hire wasn’t given a choice.

This is why I try to get to work extra early, so I can get my quiet time back. I need that peace to get my brain in gear before the distractions start, if I don’t then the distractions keep me from working as I want to. I find myself staring at the monitors trying to find that place of stillness and peace and balance from whence all effectiveness flows.

The unit next to us now is a recovery unit who are on the phones nearly as often as my unit. The problem is that most of them get to work even earlier than us. Some mornings they are working in silence and other mornings they are loud and boisterous. This means that even if I get to work early I can’t find my peaceful, quiet, time that gives me that edge the remainder of the day.

It doesn’t help that we are now using a TPA that is so bad that half of our complaint calls are all about them and 100% of the calls about the TPA are complaint calls. It is so stressful anymore that I dread opening a file and seeing the name that indicates the file went to the TPA. It’s enough that I’m contemplating job hunting and I really don’t want to do that. I’m finally making a decent wage and I don’t want to have to start over again at a starting wage.

If only I had my peace and quiet in the mornings once again and maybe I would have my equilibrium in place before the day started. But maybe even that would no longer help. I don’t rightly know anymore. I just have to take it one day at a time.

GRRRR- Pet Peeves for today . . . a rant in the making.

Posted in Life, Work with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on April 29, 2014 by urbannight

Today I’m very cranky.  I am very grumpy.  I’m finding everything annoying.

When laundry from the dryer is still wet.

Drivers who don’t think rain and fog is a good reason to slow down.

People who drive with their lights off in rain and fog.

Having to slam on my breaks (three times) on the drive to work because people are driving crazy.

Zombie

Me before 10:00 am.

People talking in loud and energetic voices at 7:30 am.  I always enjoyed my quiet mornings before most of the staff got to work.  Only they have hired a very very very loud person for my unit who has my same start time.  I miss my calm, quiet, start to the workday.  Without it, it puts me on the wrong foot for the rest of the day.

Not being able to hear the callers with my headset cranked up because the loudest person now sits behind me.

Having tons of work but three of my co-workers spend half of the day in each others cubes  chatting.

Nosy people trying to get into my business while I’m trying to get work done, slowing me down and keeping me from concentrating.

Callers who don’t listen.  I asked for the city, not the road.  I asked for the DL, not the state.  I asked for the year, not the make.  I asked for my vehicle not your driver.  Basically, callers who answer my questions with completely different information.  Are they even listening to the questions?

Agents who call in a claim, ‘to get it started’, when they actually don’t have ANY of the info yet.

People who ask me how I am after I ask how I can help them.  That is not an appropriate response to my question.

People who assume I just asked them how they are when I never did.  Clearly, they didn’t actually hear anything I had just said to them.

Every time work provides ‘treats’ to the staff, it is cake and cookies, despite the aggressive ‘wellness’ program they have going on.  Wouldn’t fruit and veggies be better?  Talk about mixed messages.

Callers that are clearly insane.

The company using the same three horrible restaurants to cater special lunches.  The only saving grace is that the horrible Italian place does make amazing dinner rolls.  But I can only have one.

Everyone thinking that I like chocolate because ‘everyone’ likes chocolate even though I’ve spent years saying I’m not overly fond of it.

Constant headaches because the light levels in this office are insanely bright and the place is always too hot. (Although everyone else thinks it is cold.  I think they are nuts about that too.)

Hashtags.  I don’t mind tags.  I detest hashtags.  (I admit, I may be sinking to the level of irrationality.)

Photo for a Halloween hat. She may look witchy but I have no proof she is bitchy and can’t make a case for the words being equal.

Callers who won’t let me do anything to help them but won’t get off the phone until I solve their problems.

Books that have plot points that are never addressed by the end of the book.  Basically, every major motivating plot point in the novel I finished at lunch today.

People who use the word witch to substitute bitch.  I know enough witches who are not bitches to really resent that usage and find it personally offensive.

You know, I just want to boycott the rest of the week and read a few books, watch a ton of Netflix and do some cross-stitching.

 

One of THOSE days . . . .

Posted in Gaming, Life, Work with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on February 21, 2013 by urbannight

At 8:32 am I’m resorting to a cup of coffee. I hate coffee. I’m that desperate. I’m unbelievably sleepy today.

It doesn’t help that we are expecting a major snow storm this afternoon. Half the people are walking around talking about leaving early. Schools closed preemptively. Despite the fact that the heavy show has been pushed back until 2:00 today. The light flurries have been pushed back until after the noon hour. The Winter Storm Warning has been pushed back to noon Thursday through noon Friday from 6:00 am on the aforementioned days.

Other schools were a bit smarter and are having half days. But maybe the whole day is better. Is it harder for working parents to deal with the whole day or the half day? I don’t know.

Anyway, I think it is going to be one of THOSE days.

There is a group of mostly clerical staff, with a couple of professional members, that seem to think it is a party day. In fact, they spent half an hour being loud yesterday and have already started today.

This is a point of contention. My unit is always getting complaints that we are too loud. But we are the phone unit. We are taking incoming calls to report losses or check up on claims all day long. We have to spend all day talking. It is our job.

These people are not phone people. They do have some phone tasks, a few are lunch time backups. Their loudness does not come from any phone work. It is coming from half hour long chatty breaks.

These built-up, over-sensasionalized storm days result in people talking all day and not working. Part of the staff is leaving at half day to get home before the storm hits. Several people said they would just take the day off. That means the rest of us will most likely have to stay until the bitter end.

I could also do without the dire build up on how awful the day is going to be, weather-wise, and the build up of hope for office closures, but then the weather ends up getting pushed back so that it only affects the drive home, if it even hits that early. These storms usually get pushed back to the evenings. It ends up being both a distraction and a let down.

Top it all off, there was some major guild drama and a lot of high-ranking, highly involved guild officers split from the leadership and quit the guild.

My raid leader started his own guild. Part of my team is still in the old one and part in the new one. Some of the guild officers left and joined his guild.

You see, the man who originated the guild, 8 years ago, (it is a massive organization crossing many games and servers and not like any other guild I’ve ever seen) wrote a letter and put it on the forums in which he stated whom he wanted to be his officers and why and went so far as to actually insult and threaten some of the very people he wanted to keep. Which is why some of the people he wanted ended up quitting.

He wrote stuff that totally went against everything he has said the guild stands for in every single guild meeting I’ve been to. It sounded so different from him that some people had originally thought someone might have hacked him or somehow gotten into his account. It also sounded very much like drunk ranting. But no, turned out he sent a draft of the letter to a senior officer who verified that this was the actual guild leader’s words.

I ended up staying late to read this letter and all the responses to it and the letters from the senior officers who found the entire thing distasteful enough to decide they had to leave the guild.

The result is that I am very tired today. I didn’t get enough sleep. I had to drive because my roommate normally has class on this night. When I asked about his classes getting canceled he turned the entire thing in to an argument and an exercise in semantics that I decided he just didn’t want to go in to work together. When I ran into him at work, he said he went to tell me that he did NOT have classes but I had already left. I was tired and hungry and not in the mode to play games. So yeah, I left so I could get to work early enough to get breakfast.

Now I’m sitting here, drinking nasty coffee, drinking Pepsi, trying to get rid of a headache, and trying to stay awake while working on various tasks. I can’t keep my eyes open and it is going to be a LONG day.