Archive for Slackers

GRRRR- Pet Peeves for today . . . a rant in the making.

Posted in Life, Work with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on April 29, 2014 by urbannight

Today I’m very cranky.  I am very grumpy.  I’m finding everything annoying.

When laundry from the dryer is still wet.

Drivers who don’t think rain and fog is a good reason to slow down.

People who drive with their lights off in rain and fog.

Having to slam on my breaks (three times) on the drive to work because people are driving crazy.

Zombie

Me before 10:00 am.

People talking in loud and energetic voices at 7:30 am.  I always enjoyed my quiet mornings before most of the staff got to work.  Only they have hired a very very very loud person for my unit who has my same start time.  I miss my calm, quiet, start to the workday.  Without it, it puts me on the wrong foot for the rest of the day.

Not being able to hear the callers with my headset cranked up because the loudest person now sits behind me.

Having tons of work but three of my co-workers spend half of the day in each others cubes  chatting.

Nosy people trying to get into my business while I’m trying to get work done, slowing me down and keeping me from concentrating.

Callers who don’t listen.  I asked for the city, not the road.  I asked for the DL, not the state.  I asked for the year, not the make.  I asked for my vehicle not your driver.  Basically, callers who answer my questions with completely different information.  Are they even listening to the questions?

Agents who call in a claim, ‘to get it started’, when they actually don’t have ANY of the info yet.

People who ask me how I am after I ask how I can help them.  That is not an appropriate response to my question.

People who assume I just asked them how they are when I never did.  Clearly, they didn’t actually hear anything I had just said to them.

Every time work provides ‘treats’ to the staff, it is cake and cookies, despite the aggressive ‘wellness’ program they have going on.  Wouldn’t fruit and veggies be better?  Talk about mixed messages.

Callers that are clearly insane.

The company using the same three horrible restaurants to cater special lunches.  The only saving grace is that the horrible Italian place does make amazing dinner rolls.  But I can only have one.

Everyone thinking that I like chocolate because ‘everyone’ likes chocolate even though I’ve spent years saying I’m not overly fond of it.

Constant headaches because the light levels in this office are insanely bright and the place is always too hot. (Although everyone else thinks it is cold.  I think they are nuts about that too.)

Hashtags.  I don’t mind tags.  I detest hashtags.  (I admit, I may be sinking to the level of irrationality.)

Photo for a Halloween hat. She may look witchy but I have no proof she is bitchy and can’t make a case for the words being equal.

Callers who won’t let me do anything to help them but won’t get off the phone until I solve their problems.

Books that have plot points that are never addressed by the end of the book.  Basically, every major motivating plot point in the novel I finished at lunch today.

People who use the word witch to substitute bitch.  I know enough witches who are not bitches to really resent that usage and find it personally offensive.

You know, I just want to boycott the rest of the week and read a few books, watch a ton of Netflix and do some cross-stitching.

 

Be Careful What You Ask For.

Posted in Life, Work with tags , , , , , , , , , , , , , , , , , , on October 11, 2012 by urbannight

How often do you feel this way? I do, often.

I’ve been wanting a project at work. There is plenty of work to do, but there is no mental challenge or stimulation.  For a while, that was great.  Several years ago I was severely burnt out from a job where the work conditions changed dramatically over several years.  It went from a job I absolutely loved to one I dreaded so much that I developed eye twitches and my hands would numb up and fingers fold up and I had trouble moving them.  Just the mention of my boss’s name was enough to cause my left eye to go entirely spastic. 

Do a job with no extra responsibility was great for a while.  But now I feel the need for more of a challenge but I’m not ready to leave for a new job.  This summer I said I would like a project and my supervisor took it to the office manager and they were going to figure something out. But things happen and the office manager forgot about it and the supervisor had to much on her plate with two people in the unit retiring and one quitting and then training three new people.  Not to mention, at the same time, her father’s health was deteriorating, he was put in a home, he was getting worse, and then the expected happened and he passed away. 

Life happens.  And major life events do affect what it occurring at work despite what employers would want to happen.  Its natural.  It is part of being alive and human.  To think otherwise in unrealistic.

So she sat down and had a meeting with each of us about what we are doing, how we are feeling about it, and what more we would like out of our jobs.  Again, I asked for some type of project to keep me more focused and engaged with work. 

After she spoke with the office manager, she gave me a project that had been briefly discussed in the past.  I actually had the impression someone already did it when I saw the fantastic binder the second new person got.  It turns out that manual was only for the phone part of the job.  The compiling part still needs to be done.  I was give 3 – 4 weeks to get the first draft of it done.  I get to write the compiling training manual. 

We have two compiling units.  Those of us who do the phones and compile the phoned in losses and the department that handles paper mail, faxes, and emails and compiles those losses.  They get more losses but we take longer due to phone interruptions.  Yet we find that we have the time to go in and help a little with the paper losses.  There was a meeting because the compilers for that other unit are not getting them done fast enough from the moment we receive them to getting them into the review flow to be assigned an examiner.

The customer service/phone unit I am in has 6 people right now, including the supervisor.  I was the only fully compiler trained on the one side of the company and SZ was the only fully trained compiler on the other side of the company.  But we never got fully trained on each others systems.  But we seem to get more turned in on my side than her side.  This means her side is usually caught up.  Two of the other people have been with the company a long time and they were only trained on the very basics of compiling as back ups.  Then we have two new persons.  One of whom has been fully trained on the phones and preliminary set up after a new loss call.  She is just getting started on compiling today. 

This means, most of the unit is only half trained.  We are generally so busy that training on more complicated claims is ad hoc.  This also because the supervisor isn’t completely trained on them.  So if they get something they don’t understand they often don’t have time for someone to walk them through it.  It ends up sitting there until I get to it.  What I don’t understand is why the two compilers in the other unit, both of whom were fully trained and have been with the company at least twice as long as myself in one case and over three times as long in the other case and who are both much faster than I am, keep skipping ones that seem ‘difficult’.  Many of the ones they are skipping are ones I find very easy.  I’m just slower at them. 

The result is they are not getting done fast enough because my priority is to get the ones done from my unit first.  SO the VP of claims decided to make those other claims our third priority.  That used to be helping out in the other clerical workflows to try to keep them caught up.  Because I used to be a backup for importing the new claims emailed in, I’m going to be doing that again.  Which is no problem.  It is easy. 

But now the VP of claims, after hearing about the project I was just assigned at the end of day yesterday, wants me to step it up and get certain portions of it done in a week to ten days.  Turning in individual sections as I finish them.  I dont’ have to do the entire thing.  Just the types of claims that the new people are finding too confusing and therefore skipping.  Part of the set up we do is initial determination of what units get set up on a claim and what type of coverage the units will be under.  This is surprisingly subjective at times.  There are cases in which certain variables can totally change things.  This is where some people are getting confused and start skipping things.

While I find some of them very easy, the minute details made the instructions very long.  The 2 hours a week over-time we had for a couple of months ran out.  But he has authorized me to have 2 hours OT each week to specifically work on this so I can get parts to him quickly and he can run through them with the examiners and figure out what needs to be tweaked.  On top of that, because I’ll be explaing coverage determination in it, once the VP accepts and authorized the final copy, it will be set in stone.  This is to help stop the nit-picking and arguing between examiners who disagree with each other on how coverages should be set up.  That is going to be the most challenging part of this project. 

So I got what I wanted and it turned into something they now want on the rush and at a high priority.  Be careful of what you ask for, you might get and get it in spades.

At least I won’t be bored. But it will be a much shorter term project now.  So what will I do after it is finished?